At AVENUE H EXPRESS CORP., we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our returns policy below for guidance on how to return items.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.
The return request must be made within 5 days of receiving the item.
Proof of purchase (e.g., order number, receipt, or invoice) must be provided.
Certain products, such as personalized or custom-made items, cannot be returned unless they are defective or damaged upon arrival.
2. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@homepro321.com with your order details and the reason for the return.
Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Pack and Ship: Carefully pack the item in its original packaging, ensuring it is protected during shipping. Include the Return Authorization Number inside the package.
Return Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service for your return.
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Perishable goods
Customized or personalized products
Gift cards
Items marked as “Final Sale” or “Non-Returnable”
4. Refunds and Exchanges
Once we receive your returned item and confirm it meets our return policy criteria, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
Refunds: Please allow 5 business days for your refund to appear in your account. The refund will include the purchase price of the item minus any shipping fees or other charges.
Exchanges: If you are requesting an exchange, we will send the replacement item once we receive the original item and verify its condition.
5. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at info@homepro321.com. We will arrange for a replacement or refund, including return shipping at no cost to you.
6. Order Errors
If we made an error with your order (e.g., incorrect item or size), please contact us right away. We will arrange for the return and replacement at no additional cost to you.
7. Contact Us
If you have any questions or concerns regarding our returns policy or need assistance with a return, please don’t hesitate to contact us at info@homepro321.com.
Thank you for shopping with AVENUE H EXPRESS CORP.! We are committed to ensuring your satisfaction and providing excellent service.